Frequently Asked Questions

What is the process for club fitting?

All studio fittings are scheduled by appointment only. Appointments tend to run about an hour (for an individual club) to upward of three hours (for a complete set of clubs), so please plan accordingly. First, we measure a player’s current set, then observe performance with that set. The fitter then works through different options in the clubhead and shaft matrix. We utilize TrackMan launch monitors to evaluate wedges, irons, hybrids, woods, and driver. Quintic Ball Roll System or V1 golf systems are used for putting analysis depending upon location. Once the best solution is found and the player chooses to place an order, that exact club is measured to the finest details so that an exact replicate of it can be built. We expect a full fitting to take 3 hours to complete, with partial bag fittings needing 60-90 minutes to complete.


Is my handicap too high for this to benefit me?

Most likely, no. We have fit players of all abilities, from Major Championship winners, to players with handicaps over 36. If you can make contact consistently, get the ball in the air most of the time, and have any sort of pattern to your shots, there is a good bet a fitting will benefit you. Some players may feel their swing is not consistent enough, but research has shown that the majority of a player’s impact patterns are actually very consistent from swing to swing, and that only a couple variables have any significant amount of change. If one of our fitters believes that a fitting would not be in your best interest, nor produce the outcome you desire, you will not be charged for the session.


After my fitting, do I purchase the clubs through True Spec Golf or my Pro (or retail store)?

Customers are never obligated to purchase anything as a result of their fitting. We provide the recommended specifications to every customer once their fitting is completed. All clubs ordered through True Spec Golf are custom built exactly to the specifications identified in a player’s fitting, under the tightest tolerances in the industry. A customer may choose to purchase these recommended products elsewhere, but we will only stand behind the results of a fitting if the order is placed through True Spec Golf.


If I purchase clubs, is my fitting fee waived or applied to my purchase?

Unfortunately, no. Any service provided must be charged for regardless if merchandise is purchased or not.


How long will it take to get my custom clubs?

Every customer is quoted with a fulfillment time period within 21 days after the order is placed, depending on component availability. Most orders are shipped well within that commitment time, and we do everything to expedite the process as quickly as possible.


Can I order additional clubs without a fitting?

YES — We record the measurements of all clubs recommended so if a customer wishes to reorder anything that has been ordered in the past, or would like to purchase additional items they did not purchase at the time of their fitting, we know exactly what to order and how to build it (provided those components are current production models). If a customer has never been fit by True Spec Golf, we can still order and fulfill any club(s) they wish to purchase, but we can not stand by their performance should they not produce the results the player expects.


What if I am unhappy with a club?

We stand by our fitting recommendations and our build process. If a customer notices the club they receive is not up to their performance expectations, we encourage that player to come back and see us free of charge so we can make adjustments that may be needed to produce the results represented at the time of a fitting. If we can not find a better solution that accomplishes this, we will issue a refund for the full purchase price once the item(s) is/ are returned. If it is not feasible to come back and see us, we ask is for the player to produce either a launch monitor report that shows the club’s performance so we can compare to what we measured in the fitting, or that the player have their local PGA Professional provide validation that the club is not giving the results as represented during the fitting. Our goal is to ensure we have the best option paired to your swing. Sometimes we miss the bull’s-eye, or conditions weren’t optimal during your fitting, but we will always make sure the outcome of your experience provides golf equipment which helps you play your best.


What if a club is damaged in shipping?

Please let us know immediately so we can rectify the situation. If you notice damage to the clubs’ shipping box, please hold onto it. We will need photos.


I lost a club. Can it be replaced?

If it is a current production model — YES. However, if it is a past model, we will try our hardest to accommodate you. If necessary, we can build a reasonable facsimile to the specs.

 

Still have questions?

Please fill in the form below, email us at info@truespecgolf.com, or call us at 1-844-729-8809.